1. Collection of personal information
Lyons College collects personal and health information as necessary for its core functions, including for educational, research, community and commercial purposes. Lyons College collects personal information about staff, students, research participants, volunteers and other members of the public.
Lyons College may collect sensitive information in certain limited circumstances. When we collect sensitive information, all reasonable steps are taken to explain:
- Why the sensitive information is being collected;
- What will be done with this information; and
- The main consequences (if any) for an individual if all or part of the information is not provided to Lyons College.
2. Using personal information
Lyons College uses and provides, personal or health information to other people or organisations, for the purposes it was collected.
Typical collections and uses of information include, but are not limited to:
- Application for Lyons College services
- Enrolling students
- Conducting marketing campaigns
- Maintaining information technology facilities
- Transacting with other Lyons College entities
- Student services
- Assessing students’ work.
Occasionally, Lyons College may be authorised by law to use or provide personal or health information to others for other purposes. In some cases an individual’s consent will be sought to use or provide personal information to others.
Lyons College will only assign or adopt a unique identifier (e.g. student or employee numbers) for an individual if it is necessary, authorised by law or with consent. Lyons College is committed to ensuring that any transfer of personal or health information outside of Victoria is in accordance with law.
3. Ensuring that information is accurate and up-to-date
Lyons College takes reasonable steps to ensure that personal and health information held is accurate, complete and up-to-date.
Lyons College relies on individuals to provide accurate and current information in the first instance, and to notify when circumstances or details change.
4. Storage and protection of information
All areas of Lyons College have security measures to protect personal and health information from misuse, loss, unauthorised access or disclosure.
Personal information may be stored in hard copy documents, as electronic data, or in Lyons College software or systems. Some of the ways Lyons College seeks to protect personal information include:
- Privacy process and the protection of information
- Document storage and data security processes
- Security measures for access to Lyons College computer systems
- Controlling access to Lyons College premises
- Web site protection measures
5. Access to information held by Lyons College
Individuals have the right to access or obtain a copy of the personal information that Lyons College holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that the Institute holds about them; however, Lyons College may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request. Where it is reasonable to do so, access to the information will be provided in the manner requested by the individual.
If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made as soon as practical. Where an individual request that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. There is no charge for making a request to correct personal information.
Written requests for access to, to obtain a copy of, or correct personal information held by the Institute should be sent to:
- Lyons College
- Level 4, 303 Collins St
- Melbourne VIC 3000
6. Website Privacy
Lyons College may make a record of your visits to Lyons College websites and log information for statistical and system administration purposes, including but not limited to
- Your server address;
- Your domain name;
- Your IP address;
- The date and time of the visit;
- The pages accessed and documents downloaded;
- The address of your last site visited;
- The type of browser used.
Questions or complaints about Privacy at Lyons College
To raise any concerns you might have in relation to privacy, please contact Lyons College on (03) 8648 6610 or email firstname.lastname@example.org.
Individuals have the right to make a privacy complaint to Lyons College. Complaints must be made in accordance with the Privacy complaints procedure.
Lyons College takes privacy-related complaints very seriously and undertakes to resolve privacy complaints in a timely, fair and transparent way.